MainConnect — Privacy Policy

Effective date: 01 Aug 2025

This Application collects some Personal Data from its Users when user registration occurs (such as User Name, Email, Phone).

Owner and Data Controller

Owner contact email: support@mainconnect.co.ke

Types of Data Collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are:

Cookies
Usage Data
Unique device identifiers for advertising (e.g., Google Advertiser ID or IDFA)
Geographic position

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Mandatory Data & User Responsibility

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. Where this Application states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies or other tracking tools by this Application or by owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to other purposes described in this document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm they have the third party's consent to provide the Data to the Owner.

Mode and Place of Processing the Data

Processing methods

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

In addition to the Owner, in some cases Data may be accessible to persons in charge (administration, sales, marketing, legal, system administration) or external parties (third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis for processing

The Owner may process Personal Data when one of the following applies:

Users have given their consent for one or more specific purposes.
Provision of Data is necessary for the performance of an agreement with the User and/or for pre-contractual obligations.
Processing is necessary for compliance with a legal obligation.
Processing is necessary for the purposes of the legitimate interests pursued by the Owner or a third party.

The Owner will help clarify the specific legal basis that applies upon request.

Place

Data is processed at the Owner's operating offices and in any places where the parties involved in processing are located. Depending on the User's location, data transfers may involve transferring Data to a country other than the User's. For details on international transfers and safeguards, contact the Owner.

Retention time

Personal Data will be processed and stored for as long as required by the purpose for which it was collected:

Data collected for contract performance: retained until the contract has been fully performed.
Data collected for legitimate interests: retained as long as needed to fulfill such purposes.
The Owner may retain Data longer where required by law or with User consent.

Once the retention period expires, Personal Data will be deleted. Rights such as access, erasure, rectification, and portability cannot be enforced after expiration of the retention period.

Purposes of Processing

Data is collected to allow the Owner to provide Services and for the following purposes:

Advertising
Analytics
Content performance and A/B testing
Social features
Infrastructure monitoring
Location-based interactions

Detailed Information on the Processing of Personal Data

Advertising

Advertising services may utilize User Data to display ads tailored to User interests. These services may use Cookies and behavioral retargeting techniques. Users may opt out of third-party advertising via network opt-out pages where available.

AdMob (Google Inc.)

Personal Data collected: Cookies, Advertising IDs, Usage Data. Place of processing: US. See: Google Privacy Policy.

Analytics

Analytics services enable the Owner to monitor and analyze traffic and user behavior.

Google Analytics for Firebase (Google Inc.)

Personal Data collected: Cookies, Advertising IDs, Usage Data. Place of processing: USA. See: Firebase Privacy Policy.

Content performance and features testing (A/B testing)

Firebase Remote Config may be used for A/B testing and configuration. Personal Data collected varies per service. See provider policies for details.

Infrastructure monitoring

Services such as Firebase Crash Reporting may collect technical Data for operation and maintenance. Consult the provider privacy pages for specifics.

Other third-party services

Meta Platforms, Inc. — Place of processing: USA — Privacy
Appodeal — Place of processing: USA — Privacy

Location-based Interactions

Non-continuous geolocation: this Application may collect, use, and share User location Data to provide location-based services. Most devices allow Users to opt out in settings. The Application may request explicit authorization prior to collecting location Data.

Social Features

The Application may use services such as Firebase Dynamic Links to track user journeys and support social features. Personal Data collected varies by provider. See provider policies for details.

Rights of Users

Users may exercise certain rights regarding their Data processed by the Owner, including:

Withdraw consent at any time.
Object to processing where applicable.
Access their Data.
Request rectification.
Restrict processing.
Request erasure.
Receive Data in a portable format.
Lodge a complaint with a supervisory authority.

Requests to exercise these rights can be directed to the Owner using the contact details provided in this document. Requests are free of charge and will be addressed as soon as possible and within one month where applicable.

Additional Information about Data Collection and Processing

Legal action

Personal Data may be used for legal purposes by the Owner in court or in stages leading to legal action arising from improper use of the Application or Services. The Owner may be required to reveal Personal Data upon request by public authorities.

System logs and maintenance

For operation and maintenance, the Application and third-party services may collect system logs and other Personal Data (such as IP addresses).

Information not contained in this policy

More details concerning collection or processing may be requested from the Owner at any time. See contact information below.

How “Do Not Track” requests are handled

This Application does not support Do Not Track requests. To learn whether third-party services honor Do Not Track, consult their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice on this page and/or within the Application and/or by contacting Users where technically and legally feasible. It is recommended to check this page frequently. Where changes affect processing based on consent, the Owner will collect new consent where required.

Definitions and Legal References

This section defines terms used in this policy, including Personal Data, Usage Data, User, Data Subject, Data Processor, Data Controller, This Application, Service, EU, Cookies, and legal references (e.g., GDPR).

Contact

If you have any questions, please contact us:

MainConnect
Email: support@mainconnect.co.ke